As Moder’s Onboarding Specialist you guide new customers through a smooth, structured onboarding journey (from kick-off to go-live) making a major system change feel clear, calm, and even exciting.
People
1 person
Beds
Bedrooms x 1
Beds x 1
Bathrooms
Bathrooms x 1
WC x 1
Pets
Allowed
🎯Purpose of the Role
We didn’t just build another hotel system, we reimagined how resort and hotel operations should work. Our customers say: “We love Moder because if you can read, you can use it.”
As Moder’s Senior Onboarding Specialist, you bring that promise to life. You lead the onboarding of our largest and most complex customers, guiding them through a smooth, structured journey from kick-off to go-live, making a major system change feel clear, calm, and even exciting. As part of the CS team, you’ll also participate in customer support when needed.
⚙️ Key Responsibilities
Lead onboarding projects from first call to go-live.
Manage complex, multi-service implementations for larger resorts and hotels.
Train customers to use Moder with clarity and confidence.
Act as the main contact throughout onboarding.
Spot challenges early and solve them proactively.
Deliver smooth, modern onboarding experiences that meet Moder’s standards.
Share insights with CS and Product to improve how we work.
Help refine processes, documentation, and training materials.
🚀 What Success Looks Like (First 6–12 Months)
Your projects go live on time and within scope.
Customers feel confident using Moder in daily work.
You help shape smarter onboarding playbooks and materials.
Complex or multi-service setups run smoothly under your coordination.
Your feedback influences product and workflow improvements.
🧩 Who You Are
Must-haves
Strong resort or multi-service hospitality experience.
Project-minded: you keep timelines and details in order.
Clear, empathetic communicator who enjoys helping people succeed.
Quick to learn and explain digital tools and workflows.
Organized, calm, and detail-focused.
Adaptable and energized by scale-up environments.
Supportive teammate.
Fluent in Finnish, Swedish, and English.
Nice-to-haves
Experience implementing PMS or hospitality systems.
SaaS or B2B onboarding experience.
Startup or scale-up background.
💛 What We Offer
Occupational healthcare.
Six weeks of paid annual leave from day one.
Remote-first work in Finland + optional Pasila office.
High-quality equipment (mobile, laptop, accessories).
A warm, slightly goofy, genuinely supportive team.
Company retreats to reconnect and recharge.
A front-row seat in a fast-growing hospitality tech scaleup.
🧭 Recruitment Process
Application review and screening.
1–2 interviews with the CS Team Lead and Founders.
Short practical assignment.
Final chat + decision.
Written offer to the selected candidate
Reports to: COO & Customer Success Manager
Location: Remote (Finland)
Salary: 2 800–3 800 € + benefits
How to Apply
Make an online booking for this “room type” (one night only).
Add your details and CV in the “Additional info” field.
(Optional) Include a 30-second video.
We’ll be in touch sooner than you think! ✨
Amenities
Common
- Pets allowed
Amenities
- Pets allowed